Faq
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide! International customers are responsible for any customs fees or import taxes that may apply.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email that you can use to monitor your package's journey.
Product Information
What materials are used in your necklaces?
All our necklaces are crafted from high-quality materials including sterling silver, gold plating, and genuine gemstones. Each product page specifies the exact materials used.
Are your birthstone necklaces customizable?
Yes! Our zodiac and birthstone necklaces can be personalized with your preferred birthstone. Simply select your option during checkout.
What is the meaning behind the evil eye necklace?
The evil eye symbol is an ancient protective charm believed to ward off negative energy. Our designs incorporate this meaningful symbol in stylish, contemporary ways.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in their original condition. Please contact our customer service to initiate a return.
Do you offer exchanges?
Yes, we're happy to exchange items within 14 days of delivery. Exchanges are subject to product availability.
What if my item arrives damaged?
We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damaged item, and we'll arrange for a replacement or refund.
Care & Maintenance
How should I care for my necklace?
To maintain your necklace's beauty: store separately to prevent scratches, avoid contact with water and chemicals, and clean with a soft jewelry cloth.
Will the plating wear off over time?
With proper care, our gold and silver plating can last for years. Avoid exposure to moisture, perfumes, and harsh chemicals to prolong the finish.
Can I wear my necklace every day?
While our necklaces are durable, we recommend removing them during activities like swimming, showering, or exercising to maintain their quality.
Still have questions? Our customer service team is happy to help! Contact us here.