Shipping policy
Shipping Methods & Delivery Times
Zircon Zest offers worldwide shipping through trusted carriers. Processing time for all orders is 1-3 business days (excluding weekends and holidays). Estimated delivery times:
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days (additional fees apply)
- International Shipping: 7-15 business days depending on destination
You will receive tracking information via email once your order ships.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free standard shipping is available for orders over $50 in the continental US.
International Shipping
We ship to most countries worldwide. Please note:
- Customers are responsible for any customs duties, taxes, or import fees
- Delivery times may vary due to customs processing
- Some restrictions may apply to certain destinations
Order Tracking
All orders include tracking numbers. You can track your package:
- Through the link in your shipping confirmation email
- By logging into your Zircon Zest account
- Via the carrier's website using your tracking number
Shipping Restrictions
For security reasons, we cannot ship to PO boxes or military addresses. Some jewelry items containing certain materials may have shipping restrictions to specific countries.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Contact our customer service within 7 days of delivery (for damaged items)
- Provide photos of damaged items and packaging
- For lost packages, wait 5 business days past the estimated delivery date before contacting us
We will work with the carrier to resolve the issue and arrange replacements when applicable.
Holiday Shipping
During peak seasons (November-January), processing and delivery times may be extended. We recommend placing holiday orders by December 10th for guaranteed Christmas delivery.
Contact Information
For any shipping-related questions, please contact our customer service team at [email protected] or call +1 (800) 555-0199 (Monday-Friday, 9AM-5PM EST).